Notify support channel for new campus survey responses
Notify support channel for new campus survey responses
Your campus survey rows arrive without triage, leaving low-rated feedback unaddressed and support owners uninformed. The workflow routes alerts so your client experience team can act same day.
Overview
When campus survey rows land in your sheet, critical low ratings and comments must not be missed. This flow extracts comment context, converts ratings to a readable format, and posts alerts so client experience managers can triage issues and escalate same day.