Notify support and pause orders with duplicate items
Notify support and pause orders with duplicate items
Your storefront orders with duplicate or replacement SKUs create fulfillment confusion and risk accidental shipments. Pause the order and notify support so the issue is resolved same day.
Overview
When orders include duplicate or replacement SKUs, fulfillment can accidentally ship both items and create returns. This workflow alerts fulfillment and support within minutes and pauses the shipment so your team can contact the customer and resolve the order same day.