Notify support agents of traveler match form submissions
Notify support agents of traveler match form submissions
Support agents miss match form submissions, causing delayed first-call scheduling and lost engagement. Send SMS to travelers after match requests so recruiters reach out and first calls happen quickly.
Overview
Support agents lose onboarding momentum when match notifications don't reach travelers, risking drop-off before the first call. This flow sends SMS to travelers after match requests to prompt recruiter outreach and protect the onboarding funnel. Expect response times to drop dramatically and zero missed follow-ups.
Notable Features
- Send SMS after form submission
- Update matching status in CRM
- Create traveler contact records