Notify support agents and engineers of new customer requests

Support agents miss incoming requests when board notifications are buried, causing delayed triage and missed SLAs. Post new requests to the support channel so agents and engineers triage quickly.

Overview

Missed request notifications lead to delayed triage, SLA risk, and unnecessary escalations for support agents. This workflow posts every incoming request into the support channel so agents and engineers can triage immediately, preventing missed tickets. Support leaders report faster triage and fewer missed handoffs after adopting this pattern.

Notable Features

Post new requests to channel
Include request details and link
Alert both support agents and engineers