Notify sales reps when new support tickets open

You lose account context when support tickets arrive unshared, delaying revenue outreach. Get ticket summaries and links to reps immediately so they can act within minutes.

Overview

Unshared support tickets create blind spots before revenue conversations; this workflow surfaces ticket context directly to account teams the moment a ticket is created. That means reps see summaries and links within minutes and can act before the next customer touchpoint.