Notify requesters when issue status changes to In Progress

Your report request tickets stall without updates, causing repeated inquiries and unclear timelines for report owners. Send the requester a clear In Progress email so they know work started same day.

Overview

Stop leaving report requesters guessing—send the requester a clear In Progress notification the moment work starts so they know their request is being built. Support coordinators gain immediate visibility and fewer follow-ups are required, with confirmations sent same day.