Notify requester of refresh eligibility and IT notes

Helpdesk refresh requests often lack asset context, forcing manual lookups and delaying guidance. Eligible requesters get a public reply and an IT-only note so decisions happen same day.

Overview

Tickets asking about refresh status often force IT to look up asset records manually, slowing responses and frustrating users. This flow checks ownership and end-of-life, then posts a public reply and an IT-only note so requesters and support staff get clarity the same day.