Notify porting support instantly for VIP domestic port-ins

Porting support agents miss VIP port-in tickets with domestic tags, causing escalations to slip and customers to be impacted. Instant channel alerts send them to the porting team for fast triage.

Overview

Missed VIP port-ins cause escalations to slip and risk customer disruption. This workflow routes high-priority port-in tickets tagged VIP and domestic straight to the porting channel and can trigger on-call alerts, eliminating missed follow-ups and enabling faster triage. That creates clear ownership and reduces escalation gaps.

Notable Features

Post VIP port-ins to channel
Filter tickets by VIP and domestic tags
Trigger on-call escalation notifications