Notify ops and legal of cancellation requests from staff
Notify ops and legal of cancellation requests from staff
Your cancellation requests often lack an owner, delaying approval and creating billing or coverage gaps for facility clients. Responsible staff are alerted with context for same-day triage.
Overview
When cancellation requests come in, operations and legal need immediate context to avoid service or billing lapses. This flow posts a contextual alert to the right channel so a responsible staff member can triage and resolve requests same day.