Notify onboarding team when a customer upgrades pricing plan
Notify onboarding team when a customer upgrades pricing plan
Your customers' plan changes can bypass manual review, leaving trial entitlements unclear. This alerts onboarding and billing staff to confirm trials and fix accounts before the next billing run.
Overview
When a customer changes their plan after account activation, trial entitlements and billing can be left inconsistent. This flow alerts onboarding and billing within minutes so teams can confirm trial months and correct accounts before the next billing run.