Notify live agents when a customer appears online

Your support channel messages that show a customer is available can go unread, delaying follow-up and increasing response time. Agents get an urgent alert so they can start chat outreach quickly.

Overview

When availability signals in support channels are missed, customers wait and resolution slows. This flow turns those signals into urgent internal alerts so on‑shift agents can start live chat outreach within minutes, improving response time and first‑contact coverage.