Notify intake team of new agent opportunities for triage

You get new specialist-agent opportunities missing owner context and priority, which stalls triage and delays handoffs. Your intake team gets concise alerts so cases are assigned within one hour.

Overview

New specialist-agent opportunities can arrive without clear ownership or priority, creating triage bottlenecks and missed handoffs. This flow delivers concise, contextual alerts to your intake coordinators after a short hold, so cases are triaged and assigned within the hour.