Notify engineering team of stale unassigned support requests
Notify engineering team of stale unassigned support requests
Your unassigned support and training requests sit idle, delaying engineering triage and blocking handoff. Receive a twice-weekly reminder so your triage leads can assign owners before SLAs lapse.
Overview
Stale, unassigned tickets create triage overhead and slow engineering response. This flow consolidates those tickets into a concise twice-weekly digest and delivers it to your triage leads so owners are assigned before the next SLA boundary.