Notify engineer of new support tickets via DM
Notify engineer of new support tickets via DM
Your support tickets don't reach the right engineer quickly, leaving urgent issues unacknowledged and delaying fixes. It delivers ticket context to the assigned engineer so they can respond same day.
Overview
When high-impact support tickets land, they must reach senior engineers without delay. This flow routes ticket context directly to the assigned engineer so teams can acknowledge and start triage the same day, reducing SLA exposure.