Notify channel when mail ships with tracking for case work
Notify channel when mail ships with tracking for case work
Your mail-out records miss shipment details, so case coordinators can't finish client file updates. Files are updated the same day with tracking posted to the team channel.
Overview
When mail shipments aren't surfaced to your program team, client files stay incomplete and follow-ups slip. This flow pushes shipment and tracking details into the right channel so program coordinators can update case records and confirm delivery the same day.