Notify assigned support rep of new helpdesk ticket

Your helpdesk tickets lose ownership when round-robin misses the next agent, causing response delays. The workflow emails the assigned agent with ticket context so they can respond same day.

Overview

When round‑robin assignment doesn't notify the next agent, tickets sit without an owner and SLAs start to creep. This flow guarantees the on‑duty agent receives full ticket context by email within minutes so they can act fast and prevent SLA breaches.