Notify assigned ASM for CSAT scores below four
Notify assigned ASM for CSAT scores below four
Your post-call CSAT submissions below 4 arrive without owner alerts, leaving at-risk accounts untriaged and follow-up delayed. You receive targeted ASM alerts so issues are investigated same day.
Overview
Low post-call CSAT responses are early warnings of friction; this flow sends the right context to the assigned ASM in Slack within minutes so they can triage the account same day. It reduces escalation and puts ownership on a named account owner for faster recovery.