Notify admin and support leads of transferred sessions
Notify admin and support leads of transferred sessions
Your forwarded support sessions often lack context, delaying triage and follow-up. The flow sends session details to support managers so they can triage and contact customers same day.
Overview
Forwarded sessions without context cause triage delays and missed outreach. This flow delivers AI summaries and thread references to your support managers so teams can triage and contact transferred customers within minutes, keeping SLAs intact.