Notify account owners about low CSAT support tickets

Your tickets flagged with low CSAT leave account teams lacking context and delay recovery actions. This routes ticket and account context to owners so they can act and close feedback within hours.

Overview

When a customer leaves a low CSAT, account owners need immediate context to recover the relationship. This routes the ticket plus account details to the correct TAM or CSM and delivers a direct-message alert so they can reach out within hours and close the feedback loop.