Move overdue reminder tickets into ghosted backlog daily
Move overdue reminder tickets into ghosted backlog daily
Your reminder tickets expire without updates and clog boards, forcing triage leads to inspect unresponsive work. Move stale reminders to a ghosted backlog so leads see only actionable tickets same day.
Overview
If your triage board is noisy, run a nightly sweep that moves stale reminder tickets into a ghosted backlog so engineers see only actionable work. This streamlines morning triage and reduces time spent investigating unresponsive requests each day.