Move overdue issues to triage and notify team

Unassigned, overdue, or weekend-dated scheduled issues delay regional case resolution. Receive a weekday digest and push qualifying items to triage for assignment before the next business day.

Overview

As a regional customer care manager, you need predictable visibility into platform issues and a way to force unassigned items back into triage. This scheduled workflow moves qualifying tickets into triage and publishes a concise weekday digest so your care managers see action items and can assign ownership before the next business day.