Move flagged churn deals to return-review stage after delay
Move flagged churn deals to return-review stage after delay
Your flagged churn deals sit in limbo, delaying returns triage and customer outreach. They enter the review stage for support triage and outreach within nine hours.
Overview
When churn-flagged deals sit untriaged, returns and outreach fall through the cracks; moving them into a review stage creates accountability and a clear triage queue. This change gets support coordinators on those deals within nine hours so customers are contacted before SLA windows close.