Mark users with active complaint from incoming webhook
Mark users with active complaint from incoming webhook
Your complaint webhooks don't update user profiles, leaving agents without flags and slowing triage. Flagging users on receipt gives immediate ownership and faster response within minutes.
Overview
When complaint signals arrive disconnected from user profiles, agents waste time confirming ownership and triaging. This flow flags the user and assigns ownership automatically on receipt, giving agents immediate context and faster triage within minutes.