Mark support ticket solved from quiz response spreadsheet row
Mark support ticket solved from quiz response spreadsheet row
Your quiz response sheet can leave suspended email tickets open and unclear for agents. The workflow closes the matching ticket with a public comment so agents and customers see resolution same day.
Overview
Eliminate manual ticket closures tied to quiz completions and remove ambiguity from suspended email cases. When a qualifying row appears, the matching ticket is commented and solved so agents and customers see resolution same day.