Mark support message as solved in stats sheet
Mark support message as solved in stats sheet
Your support channel messages lack a consistent solved marker, making weekly reports and incident counts unreliable. Automating solved flags keeps your stats accurate and up-to-date within minutes.
Overview
When agents mark threads solved, your live metrics must reflect that immediately or reports and handoffs break. This workflow ties solved reactions to your central stats sheet so leaders and coordinators see accurate counts within minutes.