Mark stale agent time-off requests as denied daily
Mark stale agent time-off requests as denied daily
Your WFM time-off roster holds stale or unmatched requests that cause ghost absences and disrupt shift coverage. Denied-status updates are applied so schedulers have accurate rosters before each shift.
Overview
Stale or unmatched time-off requests create coverage surprises and extra manual cleanup for small ops teams; this flow finds those ghosts and marks them denied every morning. The result: schedulers and recruiters see an accurate roster before the first shift, cutting manual fixes and shift-side confusion.