Mark request as responded when sheet checkbox is set
Mark request as responded when sheet checkbox is set
Your request spreadsheet updates aren't linked to the ticket database, causing duplicate triage and missed handoffs. It marks requests as handled so engineers see updated status same day.
Overview
Stop manual status toggles and duplicate triage by linking your tracker to the ticket database; when an owner checks a row, the ticket is marked handled automatically. That gives engineers accurate status within minutes and reduces handoffs before daily triage.