Mark linked issue as done from chat reaction
Mark linked issue as done from chat reaction
Your helpdesk messages marked with a check often indicate resolved work but leave tickets open. Closed tickets reflect true status so incident responders reduce follow-up, often within minutes.
Overview
When operators mark a chat message done, the issue tracker should follow—this flow closes that loop automatically. It converts a simple reaction into a transitioned ticket so incident responders and owners see accurate queues within minutes.