Mark external incident completed from ticket status change
Mark external incident completed from ticket status change
Completed tickets aren't mirrored to the external incident queue, leaving incidents open and creating duplicate follow-ups. This aligns incident state so engineers can close tickets same day.
Overview
When ticket closures don't propagate, incidents remain open and engineers spend time reconciling state. This flow keeps incident status aligned and writes a closure note back to the source ticket so teams can finalize work same day.