Mark customer contacts after final failed payment attempt
Mark customer contacts after final failed payment attempt
You lose billing context when retries end without a contact flag, delaying follow-up for contractors. Flagging those contacts on the final failed attempt lets billing staff prioritize outreach before the next billing run.
Overview
Failed retries that aren’t surfaced create blind spots for collections and slow down recovery. This flow marks the customer record when retry windows finish so billing and account teams know exactly who needs outreach. Teams gain clear prioritization and act before the next billing run.