Mark CRM contacts as unsubscribed from feedback forms
Mark CRM contacts as unsubscribed from feedback forms
Unsubscribe form responses don't update CRM status, so outreach lists still include opted-out homeowners and contractors. Applying unsubscribe marks prevents accidental sends and keeps compliance accurate by the next mailing.
Overview
Unsubscribe submissions must change CRM state immediately to avoid mailing opted-out homeowners and contractor leads. This flow marks the record and logs the change so your campaign managers stop accidental sends and maintain compliance before the next mailing.