Mark contact when initial call occurred during manager shift
Mark contact when initial call occurred during manager shift
Your initial-call timestamps lack shift context, so reps can't verify if outreach matched managers' working hours. Flag on-shift calls so reps and sales ops can prioritize outreach same day.
Overview
When initial calls lack shift context, reps waste time confirming outreach and follow-ups slip. This flow flags on-shift calls and updates the contact record so sales ops and reps can prioritize same-day outreach.