Mark chat responder as redeemer and update contact record
Mark chat responder as redeemer and update contact record
Your chat subscribers aren't flagged as redeemers, causing manual lookups that slow campaign targeting. You get redeemer tags synced to contact records, enabling timely SMS campaigns the same day.
Overview
When chat responders aren't synced to your contact records, segmentation and time-sensitive SMS campaigns get delayed. This workflow applies a redeemer flag to contacts as messages arrive, so campaign managers can run accurate sends the same day.