Mark chat leads as returning guests in SMS contacts
Mark chat leads as returning guests in SMS contacts
Chat leads often miss a returning-guest flag, leaving SMS lists unsegmented. This tags contacts as returning guests so campaign managers can include them in same-day offers.
Overview
Chat-derived phone leads frequently lack returning-guest classification, which dilutes SMS targeting and reduces campaign relevance. This flow tags chat-sourced contacts and updates SMS records so campaign managers can include returning guests in same-day promotions and keep offers timely.