Log tagged support conversations to review tracker sheet
Log tagged support conversations to review tracker sheet
Tagged support conversations about disabled products aren't tracked centrally, so ownership is unclear. Rows are added to a tracker so coordinators can assign follow-up same day.
Overview
When agents tag a conversation for a disabled product, you need a reliable tracker to drive ownership and remediation. This flow captures each tagged conversation into a central sheet and surfaces account and owner details so coordinators can assign follow-up same day.