Log tagged channel messages to central CSM sheet

Your reaction-tagged channel messages aren't logged centrally, making response and resolution tracking manual and error-prone for CSMs. It logs entries to a central sheet for same-day KPI updates.

Overview

When high-priority reactions mark important messages, that context often disappears into channel history and slows CSM reporting. Centralizing those signals into a single response sheet gives managers same-day visibility for SLA and KPI reviews so teams can act faster.