Log private channel messages to support KPI sheet
Log private channel messages to support KPI sheet
Your private channel messages about support requests aren't tracked, leaving first-response times unknown and KPIs incomplete. Managers get logged messages and first-response marks same day.
Overview
Unlogged private-channel support mentions create blind spots in SLA reporting and slow follow-up. This capture sends every private message into your KPI worksheet and flags first responses so CSMs and managers can close gaps same day.