Log outgoing chat messages to your contact database
Log outgoing chat messages to your contact database
Your outgoing chat messages aren't tracked centrally, forcing manual searches that slow follow-up. Get timestamped message records linked to contacts for same-day follow-up.
Overview
Unlogged outgoing chat messages force reps to hunt for context and delay follow-up. This flow writes timestamped message records and links them to contact rows so support and sales reps can act with full context the same day.