Log new support tickets as feedback records for video
Log new support tickets as feedback records for video
Video support tickets arrive untracked, leaving producers without context for edits or highlight creation. Capture tickets to a central feedback table so managers and producers act the same day.
Overview
When video feedback sits inside support queues, producers lose context and release windows slip. This flow captures every incoming ticket into a single feedback table so project managers and the video team can triage and act on issues the same day.