Log incoming SMS replies to a central tracking sheet

Your incoming SMS replies are scattered across threads and inboxes, delaying responses and reporting. Get messages logged to a shared worksheet so staff can triage and follow up same day.

Overview

When customers reply by text, those messages should never be lost in phone threads. This flow captures every inbound SMS into a shared workbook so your operations staff and business owner can triage and follow up immediately, enabling same-day responses and clearer reporting.