Log incoming customer conversations into a searchable table
Log incoming customer conversations into a searchable table
Your incoming customer messages come via webhook and often go unlogged, leaving agents without context. It centralizes conversations into a searchable table so teams can triage and reply same day.
Overview
Inbound customer messages often sit untracked and slow triage; this flow captures each webhook into a searchable conversation record. Your support agents and program coordinators get full context and can prioritize replies same day.