Log inbound SMS replies to central intake worksheet
Log inbound SMS replies to central intake worksheet
Your incoming SMS replies land in an inbox, causing missed requests and unclear ownership for triage. Capture each reply into a shared worksheet so coordinators can triage and follow up same day.
Overview
Unlogged SMS replies create intake gaps and reactive follow-up. This workflow captures every inbound message into a shared worksheet so coordinators can triage and assign next steps, enabling same-day follow-up.