Log guide access events into a support table
Log guide access events into a support table
Your knowledge base guide access events arrive untracked, leaving support reps without session context when customers open tickets. Capture and attach access logs so reps see context same day.
Overview
Untracked guide visits leave reps without the session details needed to resolve tickets quickly. This workflow captures each access event and records device and contact context into your support log so reps have actionable context same day.