Log chatbot fallback questions into pending review list
Log chatbot fallback questions into pending review list
Your chatbot fallback replies leave unanswered user questions and scatter follow-up items across inboxes and spreadsheets. Receive a prioritized pending list so content managers can act the same day.
Overview
Fallback questions from your chatbot are invisible to content teams and create repeated knowledge gaps. This flow logs and prioritizes those items into a single pending list so content managers can fix answers and reduce repeat fallbacks the same day.