Log and rename new support files to tracker

Incoming customer files land untracked in the shared drive, causing agents to miss attachments and delay ticket resolution. Files are renamed and logged for agent access same day.

Overview

Untracked attachments slow ticket resolution and cost agents time; support ops need each upload to be visible and linked to its ticket. This flow renames every incoming file and adds a tracker row with an embed link, so agents can find attachments and move cases forward the same day.