Keep 'Tech Test Reminder' emails in support mailboxes

Support agents' sent 'Tech Test Reminder' emails aren't captured, causing missed cases and gaps in follow-up reporting. This copies each sent reminder into the right support mailbox with tags so agents keep follow-up visible.

Overview

Sent reminders that don't land in the help desk create missed cases and reporting blind spots. This workflow routes every 'Tech Test Reminder' into the correct mailbox with tags and records, eliminating missed follow-ups and giving managers a complete reporting trail.

Notable Features

Copy sent reminders to mailbox
Tag conversations for routing
Create searchable conversation records