Keep marketing ops informed of unhappy survey respondents

Marketing ops miss low-scored survey replies with comments, leaving dissatisfied respondents unaddressed and risking churn and negative reviews. So support and marketing close the feedback loop.

Overview

Unaddressed low-scored survey replies put retention and brand reputation at risk. Route those responses into your helpdesk and alert marketing ops so support can recover at-risk customers and close the feedback loop, delivering faster responses and fewer missed follow-ups.

Notable Features

Create tickets from low scores
Attach respondent comments to tickets
Alert owners for rapid follow-up