Keep logistics support agents alerted to active chats

Support agents at logistics firms miss active chat entries, leaving conversations unanswered and customers waiting. So agents see live chats and coordinate faster responses.

Overview

Missed live chats in logistics cause delayed issue resolution and frustrated customers, risking on-time delivery and client trust. Surface chat entries into the conversation and alert the right agents so support coordinates faster responses; operations leaders report clearer handoffs and fewer missed chats.

Notable Features

Post 'Entered Chat' comment to conversation
Notify support agents on new chats
Link chat records to support tickets