Keep IT vendors informed when Slack requests arrive

Senior IT engineers see Slack-only requests stall, delaying fixes and increasing operational risk. Email vendors and notify requesters so incidents have clear ownership and one reply channel.

Overview

Slack-only requests leave IT chasing context and vendors out of the loop, risking prolonged outages. This workflow forwards channel requests to vendor inboxes and posts a clear receipt to the requester, creating a single communication trail and eliminating lost handoffs. IT gains predictable vendor engagement and clearer incident ownership.

Notable Features

Forward channel messages to vendors
Notify requesters with receipt message
Include permalink and message context