Keep IT support supplied with SMS verification codes

IT admins miss inbound SMS verification codes, leaving support agents unable to verify customers. Forwarding codes to a shared support inbox ensures agents get them and resolve authentication quickly.

Overview

Support agents waste time hunting for SMS verification codes, which stalls customer authentication and risks SLA breaches. This workflow routes inbound codes into ticket notes and the shared support inbox, eliminating manual lookups so agents can resolve authentication issues quickly.

Notable Features

Forward inbound SMS to inbox
Attach code details to tickets
Notify agents when codes arrive